Changelog
What's new
WhatsApp Calls for Voice Agent
The voice agent can now receive incoming calls via WhatsApp, and telephony management has been updated with switching between Pleep number, SIP, and WhatsApp.
Meta Conversions API Integration
Pleep now sends conversion data to Meta so your ads improve over time and attract higher-quality leads.
Multiple Messengers for One Agent
One AI agent can now handle messages from multiple WhatsApp, Instagram, and Telegram accounts simultaneously.
Telegram Personal Account Integration
Pleep's AI agent can now be connected directly to a personal Telegram account, not just a bot — with broadcast support included.
Scenarios in Pleep
The AI agent moves leads through your funnel on its own: time- and status-based triggers, up to seven simultaneous actions, native Pleep CRM integration.
Smart Redirect System
After signing in, you are automatically redirected to the page you originally intended to visit.
Improvement Mode Updates
Improvement mode is now more stable with multi-change suggestions, a live agent progress indicator, and the ability to delete improvement chats.
Kaspi Pay Integration
Pleep can now send Kaspi Pay invoices, automatically detect payment, and grant access — all without manual intervention.
Invoices, Legal Entity Details, and Redesigned Dashboard
You can now request a payment invoice and enter your legal entity details to automatically receive closing documents.
Voice Agent Improvements
New function call settings, test call dialogs in monitoring, custom function support for voice agents, and improved voice broadcast UI.
Quality Check and Cache Visibility
Pleep now shows when quality checks run before sending a message and when a response is served from cache.
Voice Agent Improvements
More voices with smart language sorting, voice cloning, and custom SIP trunk support for voice agents.
CRM Integration Improvements
New pipeline settings, deal routing, assignee controls, and automatic field reading for AmoCRM and Bitrix24.
Updated Voice Agents
Voice agents now create automatically, support 70+ languages, and run on improved TTS/STT models.
Google Calendar Integration Upgrade
Google Calendar is now the most advanced calendar integration in the CIS: multiple bookings per slot, calendar routing, automatic rescheduling, and reminders.
Knowledge Base Update: Files and Data Sources
Knowledge Base gets a new Files data type, automatic file link processing in documents, and a redesigned MoySklad integration.
Custom Tools & MCP Servers
Connect your AI agent to any external system via REST API or MCP servers to fetch real-time data on demand.
Multiple Attachments and Improved Monitoring
Attach multiple documents in testing and correction, plus improved search in monitoring
Public Broadcast API
Pleep now provides a public API for sending WhatsApp broadcasts, enabling any external trigger to initiate an AI agent conversation automatically.
AI Agent Transparency Updates
The Pleep dashboard now shows why the AI didn't respond, which knowledge base sources it used, and what capabilities a newly created agent has.
Referral Program
Invite friends to Pleep — both of you get 1,500 bonus messages. Up to 20 referrals, up to 30,000 messages.
Bitrix24 — Integration Update
Redesigned open line logic, deal pipeline movement, deal card field auto-fill, and a unified UI matching the amoCRM integration.
Improvement 2.0
Extensions and WABA Connection
WhatsApp Business Broadcasts
Dashboard Interface
Mutable notification sounds in conversations and a cleaner, more compact sidebar that keeps daily tools front and center.
Typing Indicator in WhatsApp and Instagram
The AI agent now shows a typing indicator while preparing a response, making conversations feel more natural and responsive.
Download Files from Knowledge Base
You can now download files directly from the knowledge base. Files uploaded before this update download as .txt, while newer files retain their original format.
Response Status Indicator
Real-time visibility into what the AI agent is doing — thinking, generating, or verifying — right in the Testing and Monitoring sections.
Data Export
Export statistics and conversation data to Excel with customizable date ranges, filters, and detailed breakdowns across multiple sheets.
Updated Website Widget
Agent Branding — Automatic and Accurate
Pleep now auto-imports your logo and brand colors when creating an agent, and the Settings section is back for all customers.
Monitoring and Voice Message Improvements
Updated conversation monitoring with full AI toggle history, improved voice message handling, and critical bug fixes for knowledge base search accuracy.
Smart Knowledge Base Search
The AI agent can now perform additional knowledge base searches mid-conversation when it needs more information, reducing hallucinations and operator handoffs.
Teamwork in Pleep
Invite team members with individual accounts and granular access controls — no more sharing passwords.
Improved CRM Integration
We completely rebuilt the amoCRM integration with automatic pipeline syncing, stage-based AI controls, deal movement rules, and flexible lead field auto-fill.
Official WhatsApp Integration
Smart Document Processing
Documents in the knowledge base are now processed using an intelligent system that understands structure and meaning, resulting in more accurate AI agent responses.
Updated Pleep Pricing Plans
New platform capabilities and updated pricing plans, with an option for existing customers to lock in legacy pricing for 3 months.
Loading Speed Optimization
Scheduled Messages
Pleep's AI agent can now schedule follow-up messages automatically, so no lead slips through the cracks when a customer asks to be contacted later.
New Unofficial WhatsApp Integration
Reducing Hallucinations
A new anti-hallucination system brings response accuracy to 99.71%, making Pleep the most reliable AI sales agent on the market.