Website Widget: New Design, Voice Calls, and Proactive Messages

The website widget now supports both text and voice conversations, and has been fully redesigned. The new button features a live orb and matches the look of pleep.app. The widget settings page in the dashboard has been updated with organised sections and a live preview that reflects changes instantly.

Visitors can call the agent in one click directly from the site — no phone number or hold time required. The agent retains context from the chat conversation and picks up where it left off: answering questions, finding available slots, and guiding visitors to a booking or lead form. Voice calls are enabled in the widget settings.

The agent proactively starts the conversation: a message appears above the button after a few seconds — for example, «A slot opened up today at 6:30 PM. Shall I book you in?» It shows no more than once per visit. Each new inquiry opens in a separate thread, while past conversations remain accessible.

The widget is fully on-brand: button and orb colours, logo, and text are all customisable directly in the live preview. Setup takes just a few minutes — one line of code, with step-by-step instructions available for Tilda, WordPress, InSales, 1C-Bitrix, Bitrix24, Wix, Shopify, Framer, Webflow, Squarespace, and Google Tag Manager.

If the widget is already installed, all conversations are intact and it continues to work. To get the new button and proactive message, replace the embed code on your site. To enable: Integrations → Website Widget.