Scheduled Messages
We've added a new feature that solves a common problem in sales: when a customer asks to be contacted later, and the manager forgets or loses track.
Customers often write things like "message me in 5 minutes." Previously, the AI sales agent could only reply "okay" but had no way to actually return to the conversation on its own. The customer would wait, never receive a follow-up, and leave.
Now the AI agent can schedule messages for a specific time. When a customer asks to be contacted later, the agent:
- Gets the current date and time
- Schedules the message for delivery
- Returns to the conversation exactly when needed
Everything happens automatically — no human operator required.
In the "Extensions" section, you can add custom instructions for this feature. For example: "only schedule messages if the customer explicitly asks" or "don't offer scheduling proactively." The AI agent will follow these rules every time.
We keep making Pleep smarter so that no customer is lost due to human error.