Agent now understands videos, posts, and Instagram links

The agent now understands more than text. It processes videos, forwarded posts, and Instagram links. Previously, when a customer sent a product photo, video, or post link, the agent would respond with "please describe it in words." Now it figures things out on its own.

Watches videos. When a customer sends a video or Reel, the agent understands what's in it: which product is shown, what's written on screen, what's said out loud. It responds to the point instead of asking for a text summary. Works across all channels: WhatsApp, Instagram, Telegram.

Reads shared Instagram posts. When a customer forwards a post or Reel, the agent reads the caption and understands which product is being referenced.

Opens links to Instagram posts. A customer pastes a post link and asks "is this in stock?" The agent finds that post in your account, reads the caption, and answers about the specific product. This is one of the most common scenarios in product-based businesses, and it was previously lost entirely.