What's new

Referral Program

Invite friends to Pleep — both of you get 1,500 bonus messages. Up to 20 referrals, up to 30,000 messages.

Bitrix24 — Integration Update

Redesigned open line logic, deal pipeline movement, deal card field auto-fill, and a unified UI matching the amoCRM integration.

Improvement 2.0

Extensions and WABA Connection

WhatsApp Business Broadcasts

Dashboard Interface

Mutable notification sounds in conversations and a cleaner, more compact sidebar that keeps daily tools front and center.

Typing Indicator in WhatsApp and Instagram

The AI agent now shows a typing indicator while preparing a response, making conversations feel more natural and responsive.

Download Files from Knowledge Base

You can now download files directly from the knowledge base. Files uploaded before this update download as .txt, while newer files retain their original format.

Response Status Indicator

Real-time visibility into what the AI agent is doing — thinking, generating, or verifying — right in the Testing and Monitoring sections.

Data Export

Export statistics and conversation data to Excel with customizable date ranges, filters, and detailed breakdowns across multiple sheets.

Updated Website Widget

Agent Branding — Automatic and Accurate

Pleep now auto-imports your logo and brand colors when creating an agent, and the Settings section is back for all customers.

Monitoring and Voice Message Improvements

Updated conversation monitoring with full AI toggle history, improved voice message handling, and critical bug fixes for knowledge base search accuracy.

Smart Knowledge Base Search

The AI agent can now perform additional knowledge base searches mid-conversation when it needs more information, reducing hallucinations and operator handoffs.

Teamwork in Pleep

Invite team members with individual accounts and granular access controls — no more sharing passwords.

Improved CRM Integration

We completely rebuilt the amoCRM integration with automatic pipeline syncing, stage-based AI controls, deal movement rules, and flexible lead field auto-fill.

Official WhatsApp Integration

Smart Document Processing

Documents in the knowledge base are now processed using an intelligent system that understands structure and meaning, resulting in more accurate AI agent responses.

Updated Pleep Pricing Plans

New platform capabilities and updated pricing plans, with an option for existing customers to lock in legacy pricing for 3 months.

Loading Speed Optimization

Scheduled Messages

Pleep's AI agent can now schedule follow-up messages automatically, so no lead slips through the cracks when a customer asks to be contacted later.

New Unofficial WhatsApp Integration

Reducing Hallucinations

A new anti-hallucination system brings response accuracy to 99.71%, making Pleep the most reliable AI sales agent on the market.