AIAgentforTelecom:EveryInquiryHandled,EverySubscriberAnswered
Sales, tech support, upselling, complaints — one agent covers your entire customer service. 3-second response, 24/7, 10x cheaper than a human agent.
The Problem
Your Contact Center Can't Keep Up — Customers Leave
27 million subscribers, thousands of daily inquiries — but your team isn't growing. Those who automate service now are taking customers from those who are still thinking.
Half of all inquiries come when no one's there
After 7 PM, weekends, holidays — customers reach out, but no one answers. 85% of them won't try again. That's not a statistic — it's money lost every single night.
Managers drown in the same questions over and over
'How much?', 'how to activate?', 'why is my internet down?' — up to 80% of inquiries repeat. While a manager explains a plan for the hundredth time, a hot lead leaves unanswered.
Customers leave because they're tired of waiting
Only one in three subscribers is satisfied with service. 15–25% churn annually — and each lost customer costs 5–10x more than retention. A fast response does more than discounts.
Operator Support
usually replies within 15 min
The Solution
One Agent Instead of Ten Managers
Not just a chatbot for plans. Sales, tech support, complaints, upselling, retention — the agent offloads your team and works where you don't have enough staff.
Customer writes — agent responds instantly. Day, night, New Year's Eve. No queues, no 'your call is important to us'.
Explains plans, compares options, recommends the right one. Processes activation right in the chat.
'Internet is down', 'SMS not working', 'how to set up roaming' — the agent resolves routine issues and offloads support.
Identifies the topic, qualifies the customer, routes to the right specialist. VIP subscriber, complaint, tech outage — everyone goes where they should.
WhatsApp, Telegram, Instagram, website widget — agent works everywhere. Every conversation auto-syncs to CRM.
Offers additional services in context. Handles cancellation requests — retains the subscriber before they leave.
Results
Altel Doubled Conversion in the First Month
Altel is Kazakhstan's largest virtual operator. After launching Pleep's AI agent, conversion from inquiry to activation grew from 16% to 33.5% in the first month. No new hires — managers shifted from routine to complex cases and upselling.
Before Pleep
After Pleep
Implementation
Launch in a Day, Results in a Week
No developers. No months of implementation. No risks.
Connect channels
WhatsApp, Telegram, Instagram, website widget — in 5 minutes. No developers.
Upload knowledge
Plans, FAQ, instructions — agent learns and starts working.
Set up scenarios
Who gets VIP customers, how to handle complaints, when to bring in a manager.
Launch
Agent is live. You see every conversation, conversion and savings in real time.
FAQ
Frequently Asked Questions
Is this only for selling plans?+
No. Pleep's AI agent covers the entire customer service spectrum: plan consultations, first-line tech support, complaint handling, upselling, subscriber retention, and routing inquiries to the right specialists. It's essentially a virtual employee working across all departments simultaneously.
What percentage of inquiries can be automated?+
Up to 80% of telecom inquiries are routine: plan questions, activation, balance, connectivity issues. The AI agent handles them fully autonomously. Complex cases — escalations, complaints, non-standard situations — are handed off to a manager with full dialog context. In the Altel case, this reduced contact center load and doubled conversion.
How much does it cost and how fast is the ROI?+
Setup takes 5 minutes, first 3 days are free. Cost per AI inquiry starts at $0.50 — 10–20x cheaper than a human agent. For a company with 500 daily inquiries, that's $2,000–5,000 saved per month. CRM integration is included.
How is this different from a regular chatbot?+
A regular chatbot is a button menu. If a customer asks something off-script, the bot fails. An AI agent understands natural language, maintains conversation context, compares plans, qualifies customers, and hands off hot leads to managers. It's a virtual employee, not an auto-responder.
Does it support Kazakh and Russian?+
Yes. The agent works in Russian, Kazakh and English. It detects the language automatically from the first message. Switching between languages mid-conversation is also supported.
What if the AI can't answer?+
The agent hands off to a manager with full history: what the customer asked, the identified topic, whether it's a VIP or not. The manager picks up where the AI left off. You configure escalation rules yourself.
While You're Thinking — Competitors Are Already Implementing
5 minutes to set up. 3 days free. No card, no commitment — if it doesn't work, just don't renew.