An AI seller for telecom operators and internet providers.
Takes repetitive plan questions off the call centre, qualifies inbound requests, matches a plan to actual usage and offers the upgrade at the moment it lands. On WhatsApp, Telegram and inbound calls.
What the agent does with a subscriber enquiry.
Absorbs the repetitive plan questions
What is in the package, how many gigabytes, how to switch plan, why that amount was charged. This is the bulk of contacts, it does not need a human, and it occupies one entirely.
Matches a plan to real usage
It asks how the person actually uses their connection and recommends a package from your catalogue, rather than the most expensive one or the first one on the list.
Qualifies a connection request
Address, building type, equipment needed, a convenient installation slot. The request moves on filled in, not as a line saying “wants to connect”.
Offers the upgrade inside the conversation
When a subscriber says the speed or the data is not enough, that is the moment to sell up. A live operator catches it about half the time, depending on workload.
A call centre, or an agent in front of it.
The question is not replacing the call centre but what share of contacts should reach it at all.
| Call centre only | AI agent in front | |
|---|---|---|
| A plan question | A queue on the line | An answer in seconds |
| A contact at night | Waits until morning | Handled immediately |
| Package matching | Depends on the operator | By usage, consistently |
| Upgrade offer | If the operator remembers | The moment the subscriber says it |
| Peak load | Wait times grow | Volume does not affect it |
| What reaches an operator | Everything | Only what needs a human |
The value is not that the agent is more polite. It is that operators stop spending a shift on questions the price list already answers.
How telecom differs from other industries.
A shop or salon setup does not transfer here. Four things change what the agent has to do.
High volume, and nearly all of it repeats
Unlike property or education this is not dozens of enquiries but thousands of contacts, and most of them are a few dozen identical questions.
It is the existing base, not just new customers
The main flow comes from people who already pay. So the agent works on retention and upsell more than acquisition, and that is a different conversation.
The price list changes and has to match everywhere
An operator quoting last month's terms creates a dispute and another support contact. A single source of truth is worth more here than speed.
Upgrades sell in the moment
The trigger appears inside an ordinary contact: not enough data, slow in the evening, another person joined the household. A day later the offer no longer lands.
Where operators lose money.
The loss is usually not churn as such but a shift spent on routine while the moments to sell up go by.
The queue at peak
Wait times grow at peak, some subscribers hang up, and the question comes back tomorrow from someone already annoyed.
Shifts spent on the repetitive
An operator who explains package contents all day is not doing the work they were hired for.
Inconsistent upgrade offers
One operator offers, another does not, a third offers the wrong thing. The subscriber gets a different quality of conversation depending on who picked up.
What it looks like in practice.
The subscriber writes or calls
On WhatsApp, Telegram or the hotline, at any hour. The agent answers immediately.
It answers on plans
What is included, what it costs, how packages differ. From your catalogue, the same answer in every channel.
It matches and sells up
It clarifies real usage, recommends a suitable plan and offers an upgrade when the subscriber has flagged a shortfall.
It escalates what needs a person
Complex cases, disputed charges and technical faults go to an operator with the full context of the contact.
Where the agent answers.
One agent and one plan catalogue across every channel, so the subscriber gets the same answer.
The main contact channel. The agent handles the conversation and passes on only what needs a human.
Telegram
The same agent and the same plan catalogue, plus notifications to the team about connection requests.
Inbound calls
A voice agent picks up when the line is busy and answers on plans exactly as it does in chat.
Website chat
A visitor on the plans page gets an answer without switching to a messenger or requesting a callback.
What it connects to.
Contacts and requests have to land in the systems the team already works in, otherwise the agent creates a second queue.
amoCRM and Bitrix24
The conversation is logged to the card and lead stages update automatically, with no copying out of the messenger.
Plan knowledge base
A single source of truth for packages, terms and promotions. Update it once and it changes in every channel.
Voice channel
The same agent takes inbound calls, so a phone contact and a text contact get the same answer.
Team notifications
Connection requests and handoffs arrive immediately rather than in a report the next day.
How this differs from the other options.
Tools in this category cover different layers, and the right choice depends on the size of the operator.
- Infobip and similar CPaaS
- Enterprise communication platforms with a conversational AI layer. The right call at large-operator scale and heavy for a regional provider.
- IVR and voice menus
- Take some load off through routing, but they do not answer on substance and they do not sell. The subscriber still waits for an operator, just longer.
- An outsourced call centre
- Absorbs volume, but works to a script and does not know the price list beyond it. Cost grows linearly with contact volume.
- ManyChat and Salebot
- Flow builders with buttons. Fine for simple routing, but a plan-matching conversation has to be assembled branch by branch.
- Pleep
- An AI seller on WhatsApp, Telegram, web chat and inbound calls from a single knowledge base, with native amoCRM and Bitrix24, and Russian and Kazakh as first-class languages.
| What to ask a vendor | Why it decides the outcome |
|---|---|
| Does it answer off-script? | A plan question is specific and almost never in a menu |
| One source for the price list? | Last month's terms create a dispute and another contact |
| Does it catch the upgrade moment? | The trigger sits inside an ordinary contact and lives minutes |
| What reaches an operator? | The value is in how many contacts never hit the line |
| Does it hold at peak? | The queue at peak is where the loss actually is |
| How is Kazakh on your own price list? | It is claimed in comparison tables more often than it works in a live demo |
What it costs.
Pricing follows message volume, so the thing to compare it against is the cost of a call centre shift at the same volume.
Volume-based subscription
A plan base plus a per-message price. Peak load does not require expanding the shift, because volume affects an agent differently than it affects people.
Three days free
No card required. Enough to run the agent against your own price list and the questions subscribers actually ask.
Integrations included
Connecting channels and the CRM is part of the plan, with no separate invoice for a connector.
What it takes to launch.
Launch is usually one working day, and most of the time goes into the price list rather than anything technical.
Plan catalogue and terms
Packages, what is included, prices, promotions and the rules for switching. The fuller it is, the fewer contacts reach an operator.
Scripts and boundaries
What the agent settles itself and what it must escalate: disputed charges, technical faults, cancellations.
Channels and CRM
WhatsApp or Telegram connect in minutes, amoCRM or Bitrix24 with access credentials.
Frequently Asked Questions
Yes. You upload the plan catalogue to the knowledge base and the agent answers on cost, compares packages side by side and recommends one based on how the subscriber actually uses the service. The answer comes from your catalogue, so it is identical across channels and does not depend on who is on shift today.
No, it changes what reaches the call centre. The bulk of contacts is a few dozen identical questions about package contents, charges and switching plans, and the price list already answers them. The agent takes those. Disputed charges, technical faults and cancellations go to an operator with the full context, because those need a person and the authority to act.
It catches the trigger inside an ordinary conversation. When a subscriber says the data is not enough, that it slows down in the evening, or that another person joined the household, that is the moment for a higher package. A live operator catches that depending on workload and mood; the agent does it consistently and immediately, rather than a day later when the offer no longer fits.
Volume does not affect an agent the way it affects a shift. At peak it answers everyone at once and at the same speed, and only the contacts that genuinely need a person reach the line. Peak is exactly when this pays for itself, because the wait time on the line is where the loss actually is: some subscribers just hang up and come back tomorrow already annoyed.
WhatsApp, Telegram, website chat and inbound calls. The voice agent answers on plans exactly as it does in chat, so a phone contact and a text contact get the same answer. It integrates with amoCRM and Bitrix24 to log conversations and update lead stages.
Russian, Kazakh and English. The agent detects the subscriber's language from the first message and answers in it. For an operator working nationwide, that removes the need to staff every shift with someone who speaks the right language.
Setup takes about 5 minutes and a full launch is usually one working day. The first 7 days are free with no card. You provide the plan catalogue, the scripts and CRM access. Most of the time goes not into anything technical but into describing the price list and the agent's boundaries precisely, because that is what decides how many contacts it closes on its own.
Test the agent on your own price list.
Upload your package catalogue and ask the questions your subscribers put to the line every day. Three days free, no card.