Inbox. Pipeline. One brain.
Every conversation across every channel lands in one inbox and one kanban. Pleep updates lead status as deals move. The agent reads it as context. Your team sees the same view
Context for the agent. Pipeline for your team
Pleep updates lead status with every interaction. The agent reads it as context: how to greet, what to ask next, when to push for the close. Your team sees the same board, full history, one-click takeover
Built for the team and the agent.
Unified inbox
WhatsApp, Telegram, Instagram, phone, web widget. Every conversation in one place. No more switching between tabs.
Pipeline kanban
Drag leads between New, Qualified, Proposal sent, Won. The agent uses the status as context for every reply.
Full conversation history
Read every message your AI agent sent and received. Understand how it handled objections, what it offered, where it closed.
One-click takeover
Type a message directly in any chat. AI steps aside for that lead automatically. Re-enable with one click and it picks up with full context.
Built for teams.
Create teams and give your managers, operators, and QA leads access to exactly what they need. Managers monitor. Operators jump in when needed.
Role-based access
Give each team member access only to the features they need. Managers see chats and analytics. Operators can respond. Admins control everything.
Shared visibility
Your whole team sees the same lead pipeline. No information silos, no missed handoffs, no "I didn't know they already replied."
Multiple agents
Running several AI agents for different products or regions? Each team member can be assigned to the agents they manage.
How human takeover works.
Spot something
Browsing chats, you see a conversation that needs a human touch. A VIP lead, a tricky objection, a sensitive topic.
Send a message
Type a reply directly in the chat. The moment you send, AI is disabled for this lead. The customer sees your message instantly.
Hand back to AI
When you're done, re-enable AI with one click. It picks up the conversation with full context of what you discussed.
From incoming message to a manager's next action.
A unified inbox is useful when the next action is clear, not just when it connects many channels. Here is how your team works in Pleep monitoring after connecting WhatsApp, Instagram or Telegram.
Find the right queue
Filter conversations by channel, pipeline stage and AI or operator mode. Use the assignee filter for your own conversations or those not yet assigned. With multiple WhatsApp numbers, select the relevant number. A manager can work through their queue without reviewing every company conversation.
Read the context before replying
Open the conversation and customer card, then check the current stage and assignee. If the thread is already linked to amoCRM or Bitrix24, open the corresponding lead or deal from the card. Pleep's built-in pipeline and an external CRM are separate systems: having one does not mean the other is connected.
Hand the work to a person
Check this conversation's mode before replying, and assign a responsible teammate if your access allows it. Enable AI for that conversation when it is ready for automation again. A shared inbox does not override messenger rules: operator mode cannot bypass the channel's sending restrictions.
Test the flow with a real enquiry
Send a test message into each connected channel. Check that the conversation reaches the correct agent, the customer receives the reply, and the stage and assignee are right. With a connected CRM, separately check the created or linked card. Resolve a sending error before retrying; a message appearing in the thread alone is not proof of delivery.
Frequently Asked Questions
Every conversation has a status: New, Qualified, Proposal sent, Won, etc. Pleep reads that status as context for every reply. A lead in Qualified gets a different greeting than a lead in Proposal sent. Move a card across columns and the agent's behavior shifts with it. Your team's pipeline updates and the AI's behavior updates are the same action.
Yes. Operators see the same inbox and kanban the agent sees. Type a message in any chat and the AI steps aside for that lead automatically. Re-enable it and it resumes with full context, including your messages. No data silos, no missed handoffs.
Conversations from connected WhatsApp, Telegram, Instagram, phone and web widget channels are available in one agent interface. A shared knowledge base keeps answers consistent. This does not mean every account belonging to the same person is automatically merged: check the customer card and available history before continuing in another channel.
Yes. Pleep includes the pipeline, deal stages, contacts, and analytics. For most B2C teams it covers the full CRM use case. If you need to keep your existing CRM, Pleep also integrates with amoCRM, Bitrix24, MoySklad, Altegio, and Wazzup natively.
WhatsApp Business, Telegram, Instagram DMs, phone calls (via the Voice Agent), and an embeddable website chat widget. All channels share the same AI brain and knowledge base.
Your team's command center.
One inbox. One pipeline. One brain. Replaces amoCRM, Bitrix, Wazzup. Or syncs with whatever you have