Product Updates: What's New in Pleep (2024-2025)

Over 2024-2025, Pleep shipped a new communication engine with 99.71% answer accuracy, voice AI calls, CRM integrations, revenue analytics, and an omnichannel inbox — evolving from a simple assistant builder into a complete AI sales platform.

Building an AI platform means shipping fast and shipping often. Over the past year, Pleep has evolved from a simple AI assistant builder into a full-featured ecosystem for automated sales and customer communication. This article covers every major update we have released — from new integrations and a revolutionary communication engine to detailed analytics that finally tells you exactly how much your AI salesperson earns.

Here is the complete timeline of what we built, why we built it, and how each update helps your business grow.

January 2025: Pleep Assistants — A New Standard for AI Communication

The Problem We Solved

AI assistants on the market were far from ideal. They communicated like robots, sent overly long messages, could not handle objections, and sometimes even fabricated information about your business. Clients could tell immediately they were talking to a bot, which eroded trust and killed conversions.

What We Built

We developed Pleep Assistants — a completely new communication engine that represents our first major step toward our mission of making advanced AI technology accessible to every entrepreneur.

More human, more concise. AI assistants powered by Pleep Assistants communicate in a way that feels natural. They handle objections at the level of an experienced sales manager, keeping the client engaged instead of letting them go.

Multi-message responses. To make communication even more natural, Pleep AI assistants can now send multiple separate messages in response to one question — just like a human does in a real chat conversation. You can enable this in the "Extensions" section by turning on message splitting.

99.71% answer accuracy. We dramatically reduced "hallucinations" (when the AI assistant fabricates information). Our accuracy score on the RAGBench benchmark reached 99.71% for all Pleep AI assistants. To take advantage of improved accuracy, reload your documents in the "Knowledge Base" section.

Impact

Clients can no longer easily distinguish an AI assistant from a human sales rep. In blind tests, 73% of customers thought they were talking to a real person. This means better conversion rates and higher client satisfaction.

August 2024: Google Calendar, Teamup, and amoCRM Integrations

Before these integrations, using Pleep meant managing bookings and CRM manually alongside your AI assistant. We changed that with three major integrations that turned the AI assistant into a truly autonomous digital employee.

Google Calendar Integration

The AI assistant now works directly with Google Calendar, automatically selecting available slots and offering them to clients. After agreeing on a time, the assistant independently creates a meeting in your calendar. No more back-and-forth emails or missed appointments.

Connect Google Calendar in the "Plugins" section.

Teamup Integration

For teams using TeamUp as an alternative to Google Calendar, we built the same functionality. The AI assistant selects and offers available slots, and automatically books meetings — keeping your schedule synchronized.

Connect TeamUp in the "Plugins" section.

amoCRM Integration

This was one of our most requested features. Now every time someone writes to your assistant through any connected channel, a lead card is automatically created in amoCRM with the entire conversation visible.

The integration is smart about handoffs: if you write messages directly from the CRM system, the dialogue mode automatically switches to operator mode and the assistant steps aside. This means seamless transitions between AI and human communication.

Connect amoCRM in the "Export" section.

April 2025: WhatsApp Business API (WABA) Integration

The Problem

"Gray" WhatsApp integration worked unstably. This was not something we could fix on our end — it is a fundamental limitation of unofficial WhatsApp integrations. Businesses were experiencing dropped connections, missed messages, and unreliable delivery.

The Solution

WABA (WhatsApp Business API) completely solves this problem. Stability and reliability are officially guaranteed by WhatsApp. You can connect your AI salesperson to WABA in just 10 minutes — company verification is not required.

Pricing

WABA was initially available for free to help clients transition smoothly. The future cost will be approximately $2.5-5 per month per number — a small price for guaranteed reliability on the world's most popular messaging platform.

Why This Matters

WhatsApp is the primary communication channel for most businesses in Kazakhstan and the CIS. An unstable connection means lost messages, which means lost revenue. With WABA, your AI salesperson operates on a rock-solid foundation.

October 2025: Detailed Analytics — Know Exactly What Your AI Earns

The Problem

You launched an AI sales manager. It communicates with clients. But how much money does it actually bring in? Where do clients drop out of the funnel? Which stages need improvement? What questions make clients request a human operator? Previously, answering these questions required hours of manual chat analysis.

How It Works

In the "Statistics" section, click "Enable detailed analytics" and specify:

1. The main goal of your AI salesperson (for example: "schedule a meeting," "place a pre-order for a bouquet," "transfer to operator for delivery")
2. The conversion cycle — how many days a client usually takes to complete the target action

The system analyzes the last 100 chats in 5 minutes. After that, new conversations are analyzed automatically every 24 hours. You get:

• Conversion to goal — the percentage of conversations that achieve the desired outcome
• Response speed of the AI salesperson and operators
• Time change graphs showing trends over days and weeks

A Real Example

Imagine you see 34% conversion — two-thirds of clients are leaving. You dig into the data and find the reason: the operator responds after 47 minutes, by which time the client has forgotten about their request. Or you discover that 29% of chats end on the first message — meaning the greeting is not working.

The "percentage of chats with operator request" shows 15%. You open these dialogues, find a pattern: clients are asking about international delivery, and the AI sales manager does not know the answer. You add the information to the knowledge base. A week later, the indicator drops to 5% and conversion grows.

See the problem. Fix it. Check the result. That is the cycle that detailed analytics enables.

How to Get Started

Open the "Statistics" section in your Pleep dashboard, click "Enable detailed analytics," specify the main goal and conversion cycle, wait 5 minutes for the initial analysis, and start using the data to increase your sales.

The Bigger Picture: What Comes Next

Each of these updates represents a step toward our mission of making AI technology accessible to every entrepreneur. From more human-like communication to autonomous calendar management, from reliable WhatsApp connections to data-driven optimization — we are building the tools that let small and medium businesses compete with enterprises.

We continue to improve Pleep AI assistants, expand integrations, and develop new features. The roadmap includes voice AI agents, deeper CRM integrations, and even more powerful analytics.

Stay tuned for upcoming updates, and if you have not tried Pleep yet — there has never been a better time to start.

FAQ

What is the accuracy rate of Pleep AI assistants?

Pleep Assistants achieve 99.71% answer accuracy on the RAGBench benchmark, which means virtually zero hallucinations or fabricated information. This was a major breakthrough shipped in January 2025 that dramatically improved trust and conversion rates.

Can Pleep AI assistants make and receive phone calls?

Yes. Pleep launched voice AI agents that can make outgoing calls and handle incoming calls on behalf of your business. The voice agent speaks naturally, follows your sales script, and hands off to a human when needed. This is especially valuable since businesses in Pleep's target segment miss 62% of incoming calls.

Which messaging channels does Pleep support?

Pleep supports WhatsApp (both personal and WABA), Telegram, and Instagram Direct. The WABA integration, launched in mid-2025, provides an official business WhatsApp connection with no risk of account bans, green verification badge support, and unlimited concurrent conversations.

How does detailed analytics work in Pleep?

Pleep's analytics dashboard shows conversion rates, average response times, operator request percentages, and chat completion metrics with time-based trend graphs. You can identify exactly where leads drop off and optimize your knowledge base accordingly — creating a continuous improvement cycle.

Create your AI assistant today on Pleep and get 3 days of trial access.