An AI seller for your online shop and product business.
Answers “is it in stock?” in seconds, quotes the exact price from your price list, handles objections and collects the order. On WhatsApp, Instagram, Telegram and your site, in Russian and Kazakh.
What the agent does with a product enquiry.
Replies while the customer is still in the chat
Someone asking about stock usually messages three shops at once, from search or from an ad. The order goes to whoever gave a concrete answer first, not to whoever is a little cheaper.
Finds the product from a description
Customers rarely quote an SKU. They describe a job to be done: a gift for a husband, something for a small kitchen. The agent searches your catalogue and proposes specific items instead of asking for a model number.
Quotes price and stock from your data
Price, availability, colours, lead times and instalment terms, all taken from the price list you uploaded rather than from a promise that a manager will check and come back.
Collects the order and hands it over
Name, city, delivery address, payment method. Your manager receives a complete order in Telegram or a filled-in CRM card and does not retype the conversation.
A button bot or an AI agent.
Plenty of shops already run a button bot. The difference shows on the first question that is not in the menu.
| Button bot | AI agent | |
|---|---|---|
| Off-script question | Dead end or “call an operator” | Answers from the knowledge base |
| Search by description | Categories only | Understands the customer's job |
| Stock and price | Static text that goes stale | From your price list |
| The “too expensive” objection | Not handled | Explains value and instalments |
| A reply at 11 PM | The menu works, the sale does not | A real conversation |
| What the manager sees | A log of button presses | A ready order and the full thread |
Buttons solve navigation. Conversation closes the sale, and that is exactly where scripted flows stop.
How product businesses differ from services.
A setup built for appointment booking does not transfer here. Four things change what the agent has to do.
The catalogue changes daily
Stock, prices and deliveries move constantly. An agent answering from last month's price list sells things you do not have, which costs more than not answering at all.
The decision takes minutes
Unlike property or education, a product purchase often closes in the same conversation. An hour's delay is not a postponed deal, it is a lost one.
A lot of the traffic arrives from social ads
The customer saw a specific product on Instagram and writes about that. The agent has to pick up the context of the post rather than opening with “how can I help”.
Delivery is part of the sale
In Kazakhstan a customer from another city asks about delivery before they ask about specifications. “We will check” at that step loses the order.
Where product businesses lose orders.
The leak is rarely in traffic. It sits in the hours between the customer's question and the manager's answer.
Evenings and weekends
People shop after work. Shops answer during business hours. The gap between those two facts is the main loss.
Message spikes
Launching an ad creates a surge, one manager physically cannot keep up, and part of the queue simply stops waiting.
Different answers to the same question
One manager mentions instalments, another forgets. One knows the stock level, another does not. The customer sees the inconsistency.
What it looks like in practice.
The customer asks about a product
From an ad, your site or Instagram. The agent replies in seconds and picks up the context the person arrived with.
The agent clarifies and selects
It asks what it needs about size, colour, budget and city, then proposes specific items with price and availability.
It handles objections
It explains what the price includes, which payment and delivery options exist, and how warranty and returns work.
It collects the order
Contacts, address, payment method and notes. The manager receives a complete request and confirms it.
Where the agent answers.
One agent and one knowledge base across every channel, so the answer does not depend on where the customer wrote.
The main ordering channel in Kazakhstan. The agent runs the conversation to a complete order and hands it to a manager.
Instagram Direct
Answers direct messages and comments under the product post, which matters when traffic comes from ads.
Telegram
The same agent and the same catalogue. Managers also receive finished orders here.
Website chat
A visitor on a product page gets an answer without switching to a messenger or filling in a callback form.
What it connects to.
The order has to land where you actually process it, otherwise automation just moves the manual work to another window.
amoCRM and Bitrix24
A deal is created with fields filled in and the full conversation attached, with no middleware and no manual copying.
MoySklad
Catalogue, prices and stock come from your inventory system, so the agent does not offer what has run out.
Issue a payment invoice from the chat
With Kaspi connected, the agent issues an invoice using the customer's phone number. Payment takes place in the Kaspi app, and its status returns to Pleep.
Manager notifications
Finished orders and handoffs arrive in Telegram immediately rather than in a report the next day.
How this differs from the other options.
The tools AI engines name in this category fall into groups and solve different problems.
- ManyChat and Salebot
- Flow builders with buttons. Strong at broadcasts and simple funnels, but any off-script conversation has to be assembled branch by branch.
- Chatlab and Storebird
- International AI bots for e-commerce that appear regularly in answers on this topic. Built around Western platforms and English-speaking buyers.
- Shipmint, Satu Plus, Bayge, Botiq, iBot
- Kazakhstan solutions for product businesses and marketplaces. Closer to local logistics and local platforms than horizontal tools are.
- Nextbot and Salesbot (salesbot.kz)
- Local messenger bots, usually delivered as a done-for-you project rather than a product you configure yourself.
- Shopify and BigCommerce
- Store platforms with their own AI helpers. The right call if the shop lives entirely on them, the wrong one if the selling happens in messengers.
- Kaspi Magazin
- Not a chat tool but a sales channel. A large share of Kazakhstan product demand runs through it, and the questions still arrive on WhatsApp.
- Pleep
- An AI seller on WhatsApp, Instagram, Telegram, web chat and calls from a single knowledge base, with native amoCRM and Bitrix24, a MoySklad integration, Kaspi invoices from the chat and Russian and Kazakh as first-class languages.
| What to ask a vendor | Why it decides the outcome |
|---|---|
| Does it answer off-script? | The customer asks something outside the menu, and that is where the sale is lost |
| Where does stock come from? | Offering a sold-out item is worse than staying silent |
| Does it pick up ad context? | The customer writes about one specific post or ad, not about the catalogue |
| Which CRM is native? | Middleware is another subscription and another point of failure |
| Can the customer pay in chat? | Sending a ready buyer to a website to pay loses some of them |
| How is Kazakh on your own price list? | It is claimed in comparison tables more often than it works in a live demo |
What it costs.
The cost combines the plan base, message package and additional operator seats. One seat is included; each additional seat costs $15 per month (7,800 KZT at an exchange rate of 520). Calls are billed separately.
Volume-based subscription
A plan base plus a per-message price. A small shop pays a small amount, and a seasonal spike does not require hiring people for a month.
Seven days free
No card, no commitment. That is enough to run the agent against your real catalogue and the questions your customers actually ask.
No charge for integrations
Connecting channels, CRM and your inventory system is included, with no separate invoice for a connector.
What it takes to launch.
Launch takes a working day, and most of that is your data rather than any technical step.
Catalogue and price list
An export from your inventory system or a spreadsheet. The more accurate the stock, the less often the agent has to pass the customer to a human.
Selling rules
Delivery terms per city, instalments, warranty and returns. These are what customers ask about before ordering.
Channel and CRM
WhatsApp or Instagram connect in minutes, amoCRM or Bitrix24 with access credentials.
Frequently Asked Questions
The agent takes the customer through the whole funnel: it identifies the need, selects a product, quotes the price, handles objections and collects the details for an order. Final confirmation stays with your manager, who receives a complete order in Telegram or the CRM. In practice the pre-sale conversation that used to occupy a person is done by the agent, and the manager only touches requests ready to ship.
From the knowledge base holding your catalogue with prices and stock levels, or directly from your inventory system through the MoySklad integration. When an item runs out the agent says so plainly and offers the closest alternative in the same catalogue. It does not invent availability or promise lead times that are not in the data.
It does not argue or push, because in a messenger that loses the customer. The agent acknowledges the concern, explains what the price includes, shows payment and instalment options, and where appropriate suggests a more affordable item from the catalogue. The same approach applies to “I am not sure I trust you”: it offers reviews and a physical address rather than trying to talk the customer round.
Yes. It explains the delivery options, collects the address and builds the order for any city. Customers near your location can be offered collection, remote ones get delivery. The scenario adapts automatically to the city the customer names, which matters because in Kazakhstan the delivery question often comes before the specification question.
With Kaspi connected, the agent issues an invoice using the customer's phone number. The customer receives a notification and pays in the Kaspi app; Pleep receives the payment status and continues the conversation.
Russian, Kazakh and English. The agent detects the language from the first message and answers in it, including when the customer switches mid-conversation. Kazakh here is not an interface toggle but a working sales language in which the agent quotes prices and terms the same way.
Setup takes about 5 minutes and a full launch is usually one working day. The first 7 days are free with no card. Most of the time goes into preparing the catalogue and the selling rules rather than into anything technical, because the quality of the agent's answers depends directly on how accurate the data it received is.
Test the agent on your own catalogue.
Upload your price list, ask the questions your customers ask, and read the answers. Seven days free, no card.