Hotels and resorts
An AI seller for hotels, guesthouses and resorts.
Answers questions about rooms and rates in seconds, prices specific dates, keeps the guest from drifting to an OTA and closes the direct booking. On WhatsApp, Instagram, web chat and calls, in Russian and Kazakh.
What the agent does with a booking question.
Answers before the guest leaves for an OTA
A guest who writes to you directly has already chosen you, but they will not wait. Ten minutes without a reply and they book the same room through a platform, and you pay commission for it.
Prices specific dates
What the room costs on those dates, what is included, whether breakfast is there, whether children and pets are allowed. From your rate plan, not from “we will check and call back”.
Answers questions about the property
How to get there, is there parking, is the sauna working, what time is check-in, is the pool open in winter. For resorts these outnumber the questions about the room itself.
Closes the booking and the deposit
It collects dates, guest count and contacts, sends a deposit link straight into the conversation and hands a confirmed booking to the front desk.
An OTA or a direct booking.
The question is not whether to work with platforms, but what happens to the guest who already wrote to you directly.
| Guest leaves for the platform | Direct booking via the agent | |
|---|---|---|
| Commission | 15 percent and up | None |
| Guest contact | Stays with the platform | Yours, for repeat business |
| An evening reply | The platform answers, you do not | Seconds |
| Questions about the property | A generic description | From your knowledge base |
| Upsell | Not yours | Transfer, sauna, late checkout |
| Repeat visit | Through the platform again | A direct touch before the season |
Every direct booking is not just saved commission, it is a guest contact that stays with you for next season.
How accommodation differs from other industries.
A shop or salon setup does not transfer here. Four things change what the agent has to do.
Price depends on dates
The same room costs differently on weekdays, weekends and in season. An agent that quotes one price either loses you money or misleads the guest.
Property questions outnumber room questions
Especially for resorts. The road, parking, the sauna, the barbecue, whether dogs are allowed, whether there is signal. That is the substance of the pre-booking conversation.
Platform commission is your margin
A guest who wrote directly and got no answer will still book, just through an OTA, and you pay a percentage for it. Reply speed here converts directly into money.
Seasonality compresses the window
In high season the flow of questions multiplies, which is exactly when the front desk cannot keep up and every missed booking costs more than usual.
Where hotels lose direct bookings.
The loss is almost always speed rather than price. Guests compare not only cost but who answered clearly.
Evenings, nights and weekends
Trips are not planned during office hours. The front desk is checking someone in or already closed, while the platform runs around the clock.
Peak season
When there are the most questions there are the fewest free hands. The queue grows and some guests simply stop waiting.
Different answers to the same question
One staff member says pets are fine, another says no. One remembers late checkout, another forgets. The guest sees the inconsistency.
What it looks like in practice.
The guest asks about dates
From Instagram, your site or a number on a map. Usually late in the evening, and usually to several properties at once.
The agent prices and proposes
It checks which categories are available on those dates, quotes the cost, explains what is included and offers options.
It closes questions and upsells
The road, parking, check-in, meals, sauna and transfer. It also offers what guests usually buy on arrival anyway.
It secures the booking
It collects contacts, sends a deposit link into the conversation and hands the confirmed booking to the front desk.
Where the agent answers.
One agent and one knowledge base, so the guest gets the same answer in any channel.
The main direct enquiry channel. The agent runs the conversation to a booking and a deposit.
Instagram Direct
Answers DMs and comments under room and property posts, where most direct demand in this category starts.
Calls
A voice agent picks up when the front desk is busy and answers about dates and rates exactly as it does in chat.
Website chat
A visitor on a room page gets a quote without leaving for an OTA to find the same information.
What it connects to.
The booking has to land where you actually manage it, otherwise the agent just creates a second queue.
Google Calendar
Arrivals and bookings are visible in the same schedule the front desk already works from.
amoCRM and Bitrix24
A guest card with the conversation and trip history, so there is someone to come back to before the next season.
Deposit in the chat
A payment link goes straight into the conversation through your gateway, including Kaspi. A deposit filters out bookings that will not happen.
Front-desk notifications
New bookings and handoffs arrive in Telegram immediately rather than in a morning summary.
How this differs from the other options.
The services AI engines name in this category fall into groups and cover different parts of the job.
- VisitoAI and Hotelling
- The most visible names in AI answers for this vertical. Specialised AI concierges for hotels, built for the international operator.
- HospiroTech, Innkraft, Maiia Concierge, SkyBookings
- Narrow hospitality AI specialists. If the job is only a hotel and only in English, a specialist may fit better than a horizontal platform.
- TravelLine and Profitroom
- Direct booking engines and website modules for hotels. Strong at the booking engine itself, but they do not hold the messenger conversation that leads to it.
- DialogShift, Akia, Canary Technologies
- Enterprise-grade international guest communication platforms. Sensible at chain scale and heavy for a single property.
- Kelesu and Qantalupa
- Kazakhstan solutions working this vertical locally. Closer to a done-for-you project than to a product you configure yourself.
- Pleep
- An AI seller on WhatsApp, Instagram, web chat and calls from a single knowledge base, with amoCRM, Bitrix24 and Google Calendar, in-chat deposits through Kaspi, and Russian and Kazakh as first-class languages.
| What to ask a vendor | Why it decides the outcome |
|---|---|
| Does it price specific dates? | One price for every day either loses margin or misleads the guest |
| Does it know the property, not just the rooms? | For resorts that is most of the pre-booking conversation |
| Does it answer at night? | Trips get planned in the evening, and the platform runs 24/7 |
| Can it take a deposit in chat? | A deposit filters out bookings that will not happen |
| Does the guest contact stay with you? | Booked through a platform means booked through a platform again |
| How is Kazakh on your own rate plan? | It is claimed in comparison tables more often than it works in a live demo |
What it costs.
Pricing follows message volume rather than room count, and the right thing to compare it against is platform commission.
Volume-based subscription
A plan base plus a per-message price. The thing to compare it against is not a salary but the platform commission on the bookings you win back directly.
Three days free
No card required. Enough to run the agent against your own rates and the real questions guests ask about the property.
Seasonal load without hiring
A peak season does not require taking someone on for two months, because message volume grows while headcount does not.
What it takes to launch.
Launch takes a working day, and most of the time goes into describing the property rather than anything technical.
Rooms and rates
Categories, prices by season and day of week, and what the rate includes. The more precise, the less often the agent hands the guest to the front desk.
Rules and the property
Check-in and check-out, pets, children, parking, sauna, meals and directions. These are what guests ask before booking.
Channel and payments
WhatsApp or Instagram connect in minutes, your payment gateway for deposits with access credentials.
Frequently Asked Questions
Test the agent on your own rates.
Upload your rooms and property rules, then ask the questions your guests ask. Three days free, no card.