New Pleep Tools: Conversation Tags and Quiet Hours for Communication Control

We've added two tools for managing client conversations: tags help prioritize requests and speed up ticket processing, while quiet hours eliminate nighttime messages and maintain client loyalty.

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The Problem: Chaos in requests and nighttime messages irritate clients

When all client conversations are mixed in one feed, teams waste time searching for priority requests. Important inquiries from new clients or VIPs get lost among routine questions. Managers open dozens of chats to find what requires an immediate response.

Repeated client touches at night are another problem. An AI salesperson or automated system might send a reminder at 11:00 PM or 2:00 AM. The client wakes up to a notification, gets irritated, and gives a low NPS score.

According to research, messages during off-hours reduce client satisfaction by 15-20%. Businesses need simple mechanics: segmenting requests by importance and scheduling repeated touches to avoid disturbing clients at night.

Tags for conversation management and prioritization

Create custom labels. For example: "new client", "needs attention", "technical question", "VIP", "ready to buy". Any categories that help your team work faster.

Color coding for visual control. Assign colors to tags (red for urgent, green for processed) and apply them through the conversation context menu with one click.

Quick filters and request queue. Sort conversations by tags and process priority ones first. The AI assistant automatically tags conversations if you've set up rules, and the team fine-tunes manually.

Quiet Hours for repeated client touches

Set a no-send interval. For example, 10:00 PM–8:00 AM — the time when the system doesn't send repeated messages to clients. This protects against nighttime notifications and complaints.

Automatic rescheduling for morning. All touches scheduled for nighttime are automatically delivered in the morning at a specified time — for example, at 9:00 AM.

Considerate communication without irritation. Clients don't receive pushes and notifications during off-hours. You maintain loyalty and increase NPS while not losing automation efficiency.

Enable quiet hours and tags in Pleep

Practical Effect: Order, Speed, High NPS

Conversation management becomes systematic:

• The team sees which requests are more important and closes them faster

• Average processing time for priority requests decreases by 30-40%

• No one wastes time searching for the right chat in the general feed

NPS and client loyalty grow:

• No messages in the middle of the night — clients don't get irritated with the brand

• Repeated touches arrive at a convenient time when the client is ready to read and respond

• Complaints about "intrusive notifications" drop to zero

Automation control without manual work:

• Repeated client touches go out on schedule automatically

• AI salesperson respects quiet hours without configuring each scenario separately

• Managers focus on important conversations, not sorting requests

How to Set Up Tags and Quiet Hours in 3 Minutes

Conversation Tags

1. Go to the "Conversations" section in your Pleep dashboard

2. Click the "Tags" icon → create names (up to 20 characters) and choose colors for categories

3. Apply tags through the conversation context menu and use filters to sort by priority

Quiet Hours for broadcasts

1. Open "Extensions" → "Repeated touches" → "Inactive hours"

2. Specify the time interval (for example, 10:00 PM–8:00 AM) for your time zone

3. Save settings — all nighttime messages will automatically be rescheduled for morning

Setup takes 2-3 minutes. After that, conversation management and sending schedule work automatically, without team involvement.

Bottom Line: Conversation tags bring order to requests and speed up team work, while quiet hours protect clients from nighttime messages. Result — less manual routine, higher client satisfaction and NPS, faster processing of priority requests.

Create your AI assistant today on Pleep service via this link and get 3 days of trial access.